Question 1

Opening Times

Accepted Answer

We are an online only store. Orders will be processed during the following hours.

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday 9am - 5pm

Question 2

Processing Times

Accepted Answer

We have a super quick 1-3 working day turnaround plus shipping time.

Question 3

Shipping Times

Accepted Answer

We use Royal Mail 2nd Class parcel

You can upgrade your shipping to 1st class, just use the contact us page to upgrade.

Question 4

Collection Items

Accepted Answer

You can choose to collect from us at the check out.

When choosing this option you will receive our collection address on your confirmation email. You will receive a further email once your order is ready to collect. Within 1-3 working days.

Our collection address is as follows:
4 Bradshaw Avenue
Honley
Holmfirth
HD9 6ET

Question 5

Returns

Accepted Answer

We do not accept returns of personalised items unless:

Faulty
Damaged in transit
Spelling errors made by Wooden Topz Gifts

Items must be returned within 14 days.

Question 6

Get in touch

Accepted Answer

Contact us at any time. Please give us 24 hours to reply at busy times.

Free shipping on orders over £40